School of Health Sciences – Service Delivery Charter
|Person in charge||Service rendered||Requirement||User Charges||Time lines||Statement of Commitment|
|Administrator/Secretary||General complaints/ enquiries||Specific issues.||Free||1 day||Customer enquiries will be responded to immediately.|
|Time tabling coordinator||Time tabling||Courses on offer
|Free||1st week of the semester||The departments will ensure early preparation of the teaching timetable and timely communication of the same to lecturers and students.|
|Lecturers||Teaching||Admission to the relevant course.
Filling in attendance forms.
Filling makeup forms.
|University Fee Guidelines||As per semester dates||The departments will ensure teaching is done fully and on stipulated time.|
|Exam invigilation||Admission to the relevant course, Clearance of University Fee and class attendance||University Fee Guidelines||As per University calendar||Exams will be administered efficiently to avoid cheating.|
|Examination results processing||Examinations results from all lecturers||Free||As per semester dates||School examination board will meet as required by the University and moderate all examination results before presenting to University examination Board for approval.|
|Examination result queries||Letter to the Chairman/dean
Missing marks form.
|Exam related queries will be addressed objectively and feed-back will be given within stipulated time.|
|Attachment coordinator||Forward list of students proceeding for attachment to the Industrial Liaison Officer||The group/year of students proceeding for attachment.
Clearance of University fee.
|Free||1 week||The attachment coordinator will forward the list of students on time and prepare students assessment schedule.|
|Forward assessment schedule||Attachment placement forms.||Free||1 week||The attachment coordinator will prepare students’ assessment schedule upon receipt of placement forms.|
|Issuance of recommendation/
|Student ID and Formal request to chairman||Free||2 days||Letters will be written at the discretion of the chairman within the stated time-line|
|Clearance for graduation.||Student ID./
Clearance forms from Registrar Academic
|Free||1 day||Chairman or representative signs the clearance form after ascertaining clearance by administrator|